Privacy Policy

Who We Are

Smiedia (Company Number: 16370082) is a creative agency registered in England and Wales, with its registered office at 128 City Road, London, England, EC1V 2NX. We are committed to protecting and respecting your privacy.

This policy explains how we collect, use, store, and protect personal information when you visit our website or engage with our services. Please read it carefully.

Information We Collect

We may collect and process the following personal data:

• Name and contact information (email address, phone number) submitted via our contact form
• Information you provide when enquiring about or commissioning our services
• Technical data such as IP address, browser type, and pages visited, collected automatically via cookies
• Communications you send us, including emails and messages

How We Use Your Information

We use personal information to:

• Respond to enquiries and deliver the services you have requested
• Send project updates, invoices, and relevant communications
• Improve our website and understand how visitors use it
• Comply with legal obligations applicable to our business

We will never sell your personal data to third parties or use it for purposes beyond those stated here without your explicit consent.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client project data is typically retained for up to 5 years for accounting and legal compliance purposes.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where we no longer have a lawful basis for processing it
• Object to or restrict how we process your data
• Lodge a complaint with the Information Commissioner's Office (ICO)